The privacy of your information is our responsibility
Here is a complete description of how your personal information is collected, stored, and kept secure on the bk99bd platform.
Introduction and Applicability
This Privacy Policy ("Policy") applies to all users of the bk99bd platform and describes how we manage your personal information.
bk99bd ("we", "us") is an online entertainment and betting platform in Bangladesh. By using our website, you are considered to have agreed to the terms of this Privacy Policy. We take user privacy very seriously and are committed to ensuring your information is properly protected.
This Policy applies to the bk99bd website (https://bk99bd.cam), mobile application, and all related services. If you disagree with any part of this Policy, please refrain from using our platform.
What Information We Collect
bk99bd collects various types of information during your account registration, verification, financial transactions, and use of the platform. The following information may be collected:
Identity Information
Full name, date of birth, national identity card number or passport number, gender, and nationality.
Contact Information
Email address, mobile number, and residential address provided at the time of account registration.
Financial Information
Payment method details (bKash, Nagad, Rocket, bank account), transaction history, and deposit and withdrawal records.
Technical Information
IP address, browser type and version, device information, cookie data, and site usage logs.
Gaming Information
Game play history, bet records, bonus usage, and a complete log of activity on the platform.
Verification Documents
Copies of identity documents, proof of address, and other documents submitted as part of the KYC (Know Your Customer) process.
Purpose of Using Information
bk99bd uses collected information only for the following purposes. We never sell or transfer your information to unauthorized third parties:
- For account registration, verification, and identity confirmation
- For processing deposits, withdrawals, and financial transactions
- For providing customer service and technical support
- For preventing fraud, money laundering, and other illegal activities
- For complying with applicable laws and regulations
- For improving the platform and enhancing user experience
- For sending bonuses, promotions, and personalized offers (with your consent)
- For monitoring usage patterns to ensure responsible gaming
- For security testing and system maintenance
bk99bd never uses your information for commercial advertising or for irrelevant third-party purposes. Any communication from us is directly related to our platform services.
Information Storage and Security
Keeping your information secure is our highest priority. bk99bd uses industry-standard technology to protect your data:
4.1 Technical Security Measures
- SSL/TLS encryption — all data transfers between you and our servers are encrypted
- Two-Factor Authentication for additional account security
- Regular security audits and vulnerability assessments
- Server protection through firewall and intrusion detection systems
- Database encryption and secure backup systems
4.2 Retention Period
We retain your information for as long as your account is active and for as long as necessary to meet applicable legal obligations after the account is closed. Financial transaction records are generally retained for a minimum of five years. When information is no longer needed, it is securely deleted.
4.3 User Responsibility
It is your responsibility to keep your account password and login details confidential. If you suspect unauthorized access to your account, notify our support team immediately.
Information Sharing with Third Parties
bk99bd generally does not share your personal information with third parties. However, sharing information may be necessary in the following limited circumstances:
- Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
- KYC Service Providers: Limited information may be shared with trusted third parties for identity verification.
- Legal Authorities: Information may be disclosed to comply with court orders, lawful requests from investigative agencies, or applicable law.
- Technology Service Providers: Shared with partners managing cloud hosting, cybersecurity, and technical infrastructure under strict confidentiality agreements.
All our third-party partners are contractually bound to comply with bk99bd's privacy standards. We never sell your information to marketing agencies or data brokers.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the bk99bd website to improve your browsing experience and help the platform operate smoothly.
6.1 Types of Cookies
- Essential Cookies: Essential for login sessions, security tokens, and basic site functionality — these cannot be disabled.
- Performance Cookies: Used to analyze site usage patterns and improve platform performance.
- Functionality Cookies: For remembering your preferences, language settings, and account customizations.
- Analytics Cookies: For monitoring site usage and identifying opportunities for improvement.
6.2 Cookie Control
Non-essential cookies can be disabled by changing your browser settings. However, disabling cookies may limit some site functionality.
Your Rights and Controls
As a bk99bd user, you have the following rights over your own personal information:
Right to Access
You have the right to know what information we have collected about you. Upon request, we will provide details of the information we hold about you.
Right to Rectification
If your account information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, subject to legal retention obligations.
Right to Restrict Processing
You may object to or request restriction of the use of your information for specific purposes.
Right to Data Portability
You may request to receive your information in a structured and readable format.
Right to Opt Out of Marketing
You may object to receiving promotional emails and messages at any time. This will not affect your account services.
To exercise these rights, contact us at [email protected]. We will endeavor to respond to your request within 30 days.
Protection of Minors
bk99bd strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect or process information from anyone under the age of 21.
If we become aware that a minor has registered on our platform, we will immediately close their account and delete all associated information. If a guardian suspects their child is using our platform, please contact [email protected] immediately.
For persons aged 21 and above only — for ages 21+.
Policy Changes and Updates
bk99bd reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will:
- Notify you by email at least 14 days before the change takes effect
- Display a notice in a prominent location on the website
- Update the "Last Updated" date of the revised policy
If you continue using our platform after the revised policy takes effect, you are considered to have agreed to the new policy. If you disagree with the changes, you may request to close your account.
Applicable Law and Dispute Resolution
This Privacy Policy is governed by applicable law. Any dispute or complaint regarding personal information protection will first be addressed through our support team.
If you have any concerns about our privacy practices, please contact us directly. We take every complaint seriously and are committed to resolving them promptly.
If any provision of this Policy is found to be unenforceable by a court or competent authority, the remaining provisions will remain in full effect.
Have a privacy question?
Our support team is available seven days a week, 24 hours a day.
Get instant help via live chat, or write to us by email:
[email protected]